Create and manage email notifications

Keywords:

Create emails that trigger automatically based on events that occur within your LMS portal.

To create a new email notification, click the “New Email Notification” link at the top of the page.

To update the properties of an existing email notification, click on the name of the email notification in the list.

Properties Tab

• Name – Serves as a label for the notification. The person who receives the email will not see the name of the notification in the message itself. The name is for administrative tracking purposes only.
• Status – Enable or disable the notification by setting it to Active or Inactive, respectively.
• Event/Recipient – Indicate the event which triggers the message to send, and to whom the message shall be sent. Note that “System Administrator” includes both the Administrator (non-user) and any users granted specifically the System Administrator role, if any.
• From/Reply-To – If you would like for the message to have a from/reply-to email address, you can put one here. If left blank, the from/reply-to on the message will be no-reply@acendre.com.
• Send – Certain events allow the message to be triggered at a specified amount of time before or after the event occurs.

Message Tab

• Subject – Will appear as the subject of the email to the recipient.
• Priority – You can mark the email as low or high priority, if you wish. Normal gives the message no priority.
• Type – You can choose the between plain text and HTML based formatting for the body of your email notification.
• Body –The message the user will see in the email. Use Placeholders to have the message auto-fill information regarding the specific course, user, and/or event trigger. For example, in the beginning of the message, you would put, “Hello ##recipient_firstname##,” if you want the message to address the email recipient directly.

List of events

Course Start – Notifies the recipient when an enrollment in a course starts.

Learning Path Start – Notifies the recipient when an enrollment in a learning path starts.

User Created – Notifies the recipient when a user account has been created.

User Deleted – Notifies the recipient when a user account has been deleted.

User Expires – Notifies the recipient when a user account has expired.

Course Enrolled – Notifies the recipient when an enrollment in a course has been created for a user.

Course Expires – Notifies the recipient when the Access period of an enrollment has ended. If the end of a user's access period is reached and they have not yet taken the course, their enrollment will move from the ‘Enrolled’ tab to the ‘Expired’ tab in their Enrollments widget. Once the course enrollment is on the ‘Expired’ tab, the user will not be able to launch the course.

Course Revoked – Notifies the recipient when an enrollment is removed from a user by someone with permission to revoke enrollments.

Course Due – Notifies the recipient when the Due date of a course has occurred. When this occurs, the course will move from the users ‘Enrolled’ tab to the ‘Overdue’ tab in their Enrollments widget. Overdue courses can still be accessed and launched by the user. Only when the Access period passes and the enrollment is moved to the "Expired" will the user not be able to launch the course. If ‘No due date’ is checked, the course remains in the user’s ‘Enrolled’ tab until it is completed or until it expires.

Course Completed – Notifies the recipient when a user has successfully completed a course.

Module Passed – Notifies the recipient when a user has passed a lesson (if the SCO's settings allow reporting and the reporting settings allow the passing of a success value to the LMS).

Module Failed – Notifies the recipient when a user has failed a lesson (if the SCO's settings allow reporting and the reporting settings allow the passing of a success value to the LMS).

Module Completed – Notifies the recipient when a user has successfully completed a lesson.

OJT Request Submitted – Notifies the recipient when a user has submitted a request for On-the-Job Training completion by the Administrator, a System Administrator, a Supervisor, or a course Expert.

Task Submitted – Notifies the recipient when a user has submitted a file in response to a task-type module in a course.

Session Meets – Notifies the recipient when the start date and time of a session has occurred.

Session - Instructor Assigned/Changed – Notifies the recipient when an instructor has been assigned to or changed for a session.

Session - Instructor Removed – Notifies the recipient when an instructor has been removed from a previously assigned session.

Session - Learner Joined – Notifies the recipient when a user has joined a session.

Session - Learner Removed – Notifies the recipient when a user is removed from a session. 

Session - Time/Location Changed – Notifies the recipient when the session date/time or location has been changed.

Learning Path Enrolled – Notifies the recipient when an enrollment in a learning path has been created for a user.

Learning Path Revoked – Notifies the recipient when a learning path has been removed from a user by someone with permission to do so.

Learning Path Due – Notifies the recipient when the Due date of a learning path has occurred. When this occurs, the courses in the learning path will move from the users ‘Enrolled’ tab to the ‘Overdue’ tab in their Enrollments widget. Overdue courses can still be accessed and launched by the user. If ‘No due date’ is checked, the courses will remain in the user’s ‘Enrolled’ tab until they are completed.

Learning Path Completed – Notifies the recipient when a user has successfully completed a learning path.

Certificate Earned – Notifies the recipient when a certificate is earned by a user for successfully completing a course or learning path.

Certificate Awarded – Notifies the recipient when a certificate is awarded to a user by the Administrator or a user with the permissions to do so.

Certificate Revoked – Notifies the recipient when a certificate is removed from a user by the Administrator or a user with the permissions to do so.

Certificate Expired – Notifies the recipient when a certificate has expired.