How Can I Reset a Password for an End User?

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A user in your LMS portal can reset their own password by selecting the "Forgot Password" link on the LMS homepage (if you have this setting enabled). You can also generate a new password for them as the Administrator. To reset their password manually, please follow the steps below:

1. Click on the “Users and Groups” button in the Administrator toolbar on the left-hand side of the portal:

2. Click on "Users" in the expanded menu:

3. Click on a the specific user’s name from the user list that appears:

4. Click on "User Profile":

5. Scroll down to password section of their account:

6. Type in a new password.

7. Type in the same password in the second field to confirm the new password. 

8. Scroll to bottom of page click on the green “Save Changes” button.